A graduate of the Jagiellonian University, Faculty of Management and Social Communication. Specialty: Management in Public Administration; graduated with honors. A long-time employee of PZU SA. Positions: Senior Contract Records Control Specialist, St. Sales Service Specialist, St. Specialist for handling Documentation Constituting Production Settlement.

Responsibilities include:

▪ preparation of reports and statements regarding sales results and customer portfolios

▪ acceptance and verification of insurance documentation

▪ handling and registration of claim documents and insurance contracts in the system

▪ manual archive management

▪ telephone customer service and after-sales correspondence

▪ cooperation with the Sales Division, Accounting and Debt Collection

▪ editing letters to offices (courts)

▪ cooperation with offices and law enforcement authorities

▪ handling incoming and outgoing correspondence